FREQUENTLY ASKED QUESTIONS

Plumbing companies charge different prices with some being more expensive & others cheaper. However, plumbing is not something you want to take any risks with as a simple mistake can cost thousands to repair correctly. Dr Plumbing & Gas recommend focusing on experience, trust, and upfront fixed pricing.

After years of completing emergency works, we have been able to compile a list of essential must have materials and equipment to keep in our company vehicles, by having the training and equipment we have a fixed price quoting system 18 hours a day 7 days a week 365 days a year.

Our operating hours are setup so that you don’t need to take time off work to have your plumbing inspected, we come to you when its suits you for the same fixed prices 365 Days a Year. We are Gold Coast based locals having lived here for 25 years we provide fast, friendly, and reliable services.

All work comes with a 12 month warranty. On this rare occasion we would, ACCEPT RESPONSIBILITY AND OWN THE PROBLEM, there is no failure and only feedback. 

How do I determine an emergency?

Seems simple but in most cases its difficult to figure out if it can wait another day or needs urgent attention, a plumbing emergency usually consists of no hot water, water leaks & burst pipes, Gas Leaks, Blocked toilets, Blocked sewer & Blocked stormwater.   

What to do in an emergency? (5 simple steps)

We know this emergency plumbing situation is stressful but to try minimise any additional damage costs stay calm and follow these 5 simple steps to try prevent further damage’s.

Step 1 - Remove yourself or family from any immediate danger.

Step 2 - Turn off your water or isolate the blocked drain if possible.

Step 3 - Assess the damages & note down any concerns.

Step 4 - Call our friendly plumbers.

Step 5 - Take photos of damages.

How long does it take for an emergency plumber to come out?

Our team of plumbers are available within the hour for emergencies, we will always come to the rescue and prioritise jobs based on category of property damage or danger to owners.

How do I know if I have a leak?

The first indications would be flooding or pooling water shut off your water supply straight away to minimise damages. If no signs of leakage present, then it could be a concealed leak and the council will issue a notice of potential underground leak and you will need to take two water meter readings and have a plumber rectify within 30 days of the notice. If you have encountered these and need professional help pick up the phone and call Dr Plumbing and Gas.

How can I prevent pipes leaking?

Regular checks on the exposed plumbing at your property look for rust patches on flexible hoses and corrosion on Plumbing fixtures, do not drive your car over the lawns, have a plumber install a boundary pressure reducing valve and undergo regular routine plumbing inspections to help find any early signs of possible leaks.

How fast can I get a repair done? 

Same Day! We always aim to have all emergency works completed same day all vehicles are fully equipped to tackle any issue and we are available from 4am to 10pm, 7 days a week.

What to do if I smell gas? 

How do I know if I have LPG or Natural gas & which is better?

If you are in a house, you will either have LPG gas bottles or a natural gas meter, but in a unit or commercial dwelling you can always check your supplier bill for which fuel source you use. As for which is better if cost is what you are looking for then natural gas is normally the cheaper source and has a constant flow of supply directly to your home. If you’re looking at performance the LPG is better because it has a higher energy content.

Is my gas installation safe?

So, you just bought a house or had a tradesman complete work who didn’t seem too professional. The fundamental responsibility for Licensed Gas fitters is to ensure the installation is safe from leaks and appliances are correctly installed to manufacturers and code requirements. If you just bought a house and no paperwork has been provided, give us a call and we can complete a 21 point gas inspection to either confirm compliance or repair and issue a compliance certificate.

What is a continuous flow hot water system?

Continuous flow or instantaneous hot water systems only heat water when required. As you use the hot water, it is heated by a burner as it travels through the unit. This means you’re not wasting energy on constantly heating a full tank of water which can save you a significant amount on your power bills.

Why am I only getting warm water?

If your water is suddenly not hot, there are a few possible causes to consider and the first place to look is your hot water heater. It could be a malfunctioning due to the age of the tank, rust, leaks, issues with the thermostat, pilot light or gas valve if all above checks out then you will need to replace the tempering valve good news the tempering valve is one of the less expensive repairs to be completed on a hot water unit.

Does my hot water system need a service?

Most manufactures have installed a sacrificial anode in all hot water systems which depending on each make will need a replacement or service every 2 years and valves to be replaced every 5 years to ensure correct operation.

What are the signs of a blocked Drain?

There could be several different signs of a blocked drain, but the most noticeable cases would be foul smelling, overflowing gurgling sounds which indicate water is pooling and pushing against the pipe, slow draining, or sewer overflow. All the above can be caused by either tree roots, toiletries, foreign objects, cooking oil, food scraps, hair, and natural debris.

What are ways to unblock a drain?

This all depends on what caused the blockage in the first place, you have natural cleaners such as boiling water, baking soda and salt, then there would be caustic cleaners followed with plungers and drain rods/snakes. The most effective for major issues is the Electric Eel or Hydro jet including CCTV Inspection once determined if tree roots or foreign objects are the issue, the next step would be excavation or pipe relining.